Jackery Support
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Recent activity by Jackery Support-
Abnormal charging power
The following factors may cause a decrease in the power generation of the solar panel:It is related to solar radiation intensity, solar irradiance, sunlight duration, and the positioning of the sol...
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Warranty and Return Policy
Please review our warranty and return policy below. Warranty and Return PolicyContact us via email hello.aus@jackery.com with any questions.
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Unable to charge
Please check the following: ★ Weather Conditions On sunny days, please make sure the solar panel is exposed to direct sunlight. On cloudy days, charging may not occur if there is any shadow over th...
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Charging failure
Troubleshooting Steps: 1. Check the Connections Please make sure the power station, charger, and wall socket are all securely connected. Confirm that the charger's indicator light is on. 2. Check C...
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How do I cancel an order?
Please contact us through hello.aus@jackery.com if you would like to cancel the order. Please note if your order has been shipped, the refund will be processed after the related product is sent bac...
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How to process a return and refund?
1. Please feel free to contact us via hello.aus@jackery.com. Usually, we will provide the after-sale service for you within 1 business day. 2. As part of our RMA process, we will need some info to ...
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Where could I get the return labels if I want to return the units?
If want to return the units, please contact us via hello.aus@Jackery.com. We'll provide the pre-paid return label (covering the shipping fee) for you.
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Why is my package still pending?
Sorry about this. If your package has been pending for 5 days, it may be that the package has been lost or delayed. Please do not hesitate to contact us via hello.aus@jackery.com; we'll help you so...