Charging failure

Troubleshooting Steps: 

1. Check the Connections 

Please make sure the power station, charger, and wall socket are all securely connected. Confirm that the charger's indicator light is on. 

2. Check Charging Status 

Look at the power station's screen to see if it lights up, shows the charging icon, and displays input power. This indicates that charging is in progress. 

3. Test the Charger 

If the charger's indicator light is off, the charger may be faulty. Try using a different charger to see if the power station can charge normally. 

4. Try Alternative Charging Methods 

You may also try using a car charger, different wall socket, or solar panel to rule out socket or circuit issues. 

5. Observe Product Response 

If the power station remains unresponsive (e.g. screen stays off and cannot be charged), it may indicate an internal fault. 

6. Try resetting the product and test charging again. 

• For models E160 / E240 / E300 / E500 / E1000: Press and hold the "Display" button for 10 seconds.
• For models  E880Pro / E1000Pro / E1500B / E1500Pro / E2000Pro: Press and hold both the "Display" button and the "USB" button simultaneously for 10 seconds.
• For models E300Plus / E600Plus / E1000Plus / E2000Plus / E3000Pro : Press and hold both the "Display or Power" button and the "USB" button simultaneously for 10 seconds.

If the above steps do not resolve the issue, the product may be defective. 

To help us assist you quickly, please provide the following information: 

1. Order number
2. Product serial number (located on the bottom or upper-right corner on the back of the unit, or by scanning the QR code)
3. A clear video showing the issue, including the reset process.
4. Your current shipping address 

Please send this information via email [e-mail]. 

Once we receive the above details, we will follow up and assist you as soon as possible.