Discharge failure

This issue may be caused by various factors, including compatibility problems or an internal circuit fault in the power station. 

Please follow the steps below to troubleshoot: 

1. Check the device and connection cables to ensure they are in good condition and properly connected.
2. Try using other output ports on the Jackery power station to see if the device works.
3. Check the rated power of your device and make sure it is within the output specifications of the Jackery power station.
4. If the device’s power rating is compatible, please reset the power station and test again

• For models E160 / E240 / E300 / E500 / E1000: Press and hold the "Display" button for 10 seconds.
• For models  E880Pro / E1000Pro / E1500B / E1500Pro / E2000Pro: Press and hold both the "Display" button and the "USB" button simultaneously for 10 seconds.
• For models E300Plus / E600Plus / E1000Plus / E2000Plus / E3000Pro : Press and hold both the "Display or Power" button and the "USB" button simultaneously for 10 seconds.

If the issue still cannot be resolved after trying the above steps, the product may be defective. 

Please provide the following information so we can assist you further: 

• Order number
• Serial number (located on the bottom or upper-right corner on the back of the unit, or by scanning the QR code)
• A clear video showing the issue, including the reset process.
• Your current shipping address

Please send this information via email [e-mail]. 

Once we receive the above details, we will follow up and assist you as soon as possible.