Jackery Support

The following factors may cause a decrease in the power generation of the solar panel:It is related to solar radiation intensity, solar irradiance, sunlight duration, and the positioning of the sol...

Please review our warranty and return policy below. Warranty and Return PolicyContact us via email hello.aus@jackery.com with any questions.

Please check the following: ★ Weather Conditions On sunny days, please make sure the solar panel is exposed to direct sunlight. On cloudy days, charging may not occur if there is any shadow over th...

When the low/high temperature icon appears, it means the internal battery temperature is too low/high. As a protective measure, the device temporarily disables charging or discharging. Please follo...

If an error code starting with "F" appears, please first confirm whether your device can power on normally. If it can power on, we recommend you try resetting the device. For models E160 / E240 / E...

This issue may be caused by various factors, including compatibility problems or an internal circuit fault in the power station. Please follow the steps below to troubleshoot: Check the device and ...

Troubleshooting Steps: 1. Check the Connections Please make sure the power station, charger, and wall socket are all securely connected. Confirm that the charger's indicator light is on. 2. Check C...

Please contact us through hello.aus@jackery.com if you would like to cancel the order. Please note if your order has been shipped, the refund will be processed after the related product is sent bac...

1. Please feel free to contact us via hello.aus@jackery.com. Usually, we will provide the after-sale service for you within 1 business day. 2. As part of our RMA process, we will need some info to ...

If want to return the units, please contact us via hello.aus@Jackery.com. We'll provide the pre-paid return label (covering the shipping fee) for you.