Error code

If an error code starting with "F" appears, please first confirm whether your device can power on normally. 

If it can power on, we recommend you try resetting the device. 

• For models E160 / E240 / E300 / E500 / E1000: Press and hold the "Display" button for 10 seconds.
• For models  E880Pro / E1000Pro / E1500B / E1500Pro / E2000Pro: Press and hold both the "Display" button and the "USB" button simultaneously for 10 seconds.
• For models E300Plus / E600Plus / E1000Plus / E2000Plus / E3000Pro : Press and hold both the "Display or Power" button and the "USB" button simultaneously for 10 seconds.

After a successful reset, charge the device for more than 30 minutes. This may help resolve communication errors. 

After a successful reset, if the device powers on normally, you can continue using it and observe whether the problem reoccurs. 

If the problem persists after the reset, the device may be defective. 

To assist you further, please provide the following information: 

• Order number
• Product serial number (located on the bottom, upper-right corner of the back, or by scanning the QR code on the back)
• A clear video showing the issue, including the reset process.
• Your current shipping address 

Please send this information via email [e-mail]. 

Once we receive the above details, we will follow up and assist you as soon as possible.