Jackery Support
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Recent activity by Jackery Support-
It shows "Delivered" but was not received. Where can I find my stuff?
1. If the tracking details shown on shipping carrier website was delivered but you can't locate it, it may need up to two days (excluding weekends and holidays) for the package to arrive. We recomm...
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I purchased two Jackery items (e.g. a portable power station and a solar panel). Why did I only receive one package? Where is my other stuff?
1. Usually, we will ship two items with two separate packages due to the large size. 2. You can see the tracking number for your packages via the shipping email we sent. 3. Go to the shipping carri...
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How can I track my delivery / Where's my package now?
1. A shipping confirmation email will be sent to you when shipping starts. The email contains the shipping carrier and the tracking numbers. You can also view the tracking numbers by logging into y...
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What is the length of the AC adapter cable for the power station?
The power station charging cable of the Jackery solar panel is 2.4 meters long.
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What is the length of the cable of the solar panel?
The solar charging cable of the Jackery solar panel is 3 meters long.
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If missing, lost, or want to buy some accessories, how do I get them?
For Jackery Australia official website or Jackery AU Amazon orders, please reach out to us via hello.aus@jackery.com. For orders of other channels, please contact the original sales platforms instead.
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Can I use the Jackery solar panel to charge other brands of power banks?
If the following three conditions are met, you can use Jackery solar panels to charge outdoor power supplies of other brands: 1. Outdoor power supplies of other brands support solar panel charging ...
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How to clean solar panels?
Wipe the product with a dry, soft cloth or paper towel. If the stain is serious, close all ports and wipe with water or diluted neutral detergent. Do not use volatile liquids or oily liquids.
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What types of power bank are compatible?
Compatible with all Jackery power bank models.
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Are solar panels waterproof?
The 100W solar panel is IP65 rated, offering dust protection by preventing ingress, and waterproof protection against water spray from any direction. Note that the external connection port is not w...