Jackery Support
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Recent activity by Jackery Support-
Does it support charging while using?
It supports charging during use, but if the battery is below 10%, fully charge it first.
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Can it be connected to a socket strip?
It can be connected to a power strip, but the total power of all connected devices must not exceed the power bank's rated output. For example, if the 1000Plus AC has a 2000W rated output, the total...
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How many solar panels can be connected?
Here's a summary of the solar panel connection capabilities for each device:300Plus: Supports one solar panel (1x100W or 1x200W).600Plus: Supports up to two solar panels (1x100W, 2x100W, 1x200W, or...
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What are the specs of the Jackery Portable Power Bank 2000Plus?
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What are the specs of the Jackery Portable Power Bank 1000Plus?
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What are the specs of the Jackery Portable Power Bank 600Plus?
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What are the specs of the Jackery Portable Power Bank 300Plus?
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Discharge failure
This issue may be caused by various factors, including compatibility problems or an internal circuit fault in the power station. Please follow the steps below to troubleshoot: Check the device and ...
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Error code
If an error code starting with "F" appears, please first confirm whether your device can power on normally. If it can power on, we recommend you try resetting the device. For models E160 / E240 / E...
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Temperature Warning Fault
When the low/high temperature icon appears, it means the internal battery temperature is too low/high. As a protective measure, the device temporarily disables charging or discharging. Please follo...