Jackery Support

The following factors may cause a decrease in the power generation of the solar panel:It is related to solar radiation intensity, solar irradiance, sunlight duration, and the positioning of the sol...

Please review our warranty and return policy below. Warranty and Return PolicyContact us via email hello.aus@jackery.com with any questions.

Please check the following: ★ Weather Conditions On sunny days, please make sure the solar panel is exposed to direct sunlight. On cloudy days, charging may not occur if there is any shadow over th...

Troubleshooting Steps: 1. Check the Connections Please make sure the power station, charger, and wall socket are all securely connected. Confirm that the charger's indicator light is on. 2. Check C...

Please contact us through hello.aus@jackery.com if you would like to cancel the order. Please note if your order has been shipped, the refund will be processed after the related product is sent bac...

1. Please feel free to contact us via hello.aus@jackery.com. Usually, we will provide the after-sale service for you within 1 business day. 2. As part of our RMA process, we will need some info to ...

If want to return the units, please contact us via hello.aus@Jackery.com. We'll provide the pre-paid return label (covering the shipping fee) for you.

Sorry about this. If your package has been pending for 5 days, it may be that the package has been lost or delayed. Please do not hesitate to contact us via hello.aus@jackery.com; we'll help you so...

1. If the tracking details shown on shipping carrier website was delivered but you can't locate it, it may need up to two days (excluding weekends and holidays) for the package to arrive. We recomm...

1. Usually, we will ship two items with two separate packages due to the large size. 2. You can see the tracking number for your packages via the shipping email we sent. 3. Go to the shipping carri...